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Applicants and recipients must report changes within 10 calendar days of the day they learn of the change. Failure to report changes timely may create an eligibility payment error (825). (For information on how to treat reported changes, see section 815.)
The date of report is the date the applicant or recipient tells the agency either in person, by telephone, by fax or by mail about a change when that report is received by the close of business on a business day. The agency will date change reports received after the close of business on a business day as received on the next business day. When an applicant or recipient mails information, the business day the agency receives the mailed change report is the date of report.
The change is reported timely when:
The agency receives the information by the close of business on the 10th day after the client learns of the change; or
The local office or outreach worker receives the information by the close of business on the first business day following the 10th day when the 10th day falls on a non-business day.
Change reports delivered to an outreach location at a time when the office is closed will be dated as received on the last business day that an outreach staff person was working at that location. Based on the date the change report is dated as received at an outreach location, timeliness then follows the rules in A. and B.
If the agency cannot give 10-day notice for an adverse action, it must continue benefits to the following month. See Section 811-2 for exceptions to advance notice requirements.
Applicants and recipients must report the following changes within 10 days of when they learn of the change:
Change of more than $25 in gross monthly income. (Nursing home and waiver clients must report all income changes.)
Receipt of a lump sum from any source, such as Social Security benefits, inheritances, insurance payments, accident or injury awards (insurance or court settlements), etc.
Change in assets, such as gaining or losing a vehicle, or opening a bank account.
Change of more than $25 in total allowable deductions.
Change in health insurance, such as gaining or losing health insurance, changing to a different health insurance company, premium changes, and changes in the responsibility of a third party to pay medical bills for an applicant or recipient. (Clients have 30 days to report these TPL changes.)
Change in household size.
Change in marital status, deprivation, or living arrangements.
Change in the type of residence, such as entering or leaving an institution, or a change of address. This includes stays in hospitals or nursing facilities for 30 or more days.
Anytime that a due date, or the 10th day for reporting changes, falls on a Saturday, Sunday or state holiday, the client has until the close of business on the day immediately following the due date that the agency's offices are open to turn in verifications or make reported changes.