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Applicants and recipients must provide complete and accurate information about all eligibility factors when applying for benefits, reporting changes or completing reviews. The client must also provide verifications to the agency that prove the information is correct so the agency can make a determination of eligibility. (See section 731 for additional information about verifications.) The agency will give clients a due date for returning verifications. The following provisions apply to the process of providing verifications.
The agency will give clients a written request for verifications.
Clients will have at least 10 days from the date the agency gives or mails a request for verifications to the client to provide verifications. Clients must return verifications to the agency by the due date.
Verifications needed to complete an application must be returned no later than the last day of the application period. See Sec. 703-5 for the application processing time period.
If the due date falls on a non-business day, then the client has until the close of business on the first business day after the due date to return the requested verifications to the agency.
Verifications turned in at an outreach location at a time the outreach office is open are dated as received on that day. If verifications are turned in at an outreach location at a time when the office is closed, the date received is the last day that a staff person was at that location to receive or collect verifications.
Clients may ask for more time to return verifications. The agency will give the client at least 10 more days to provide the verifications if the client asks for more time by the due date. Workers may provide additional extensions of the due date because of circumstances beyond the client's control such as client illness, family emergency or similar causes.
If the agency requests more information, the agency will allow at least 10 days for the client to return the information. The agency will extend the application processing period as needed to give the client time to return verifications.
Clients may ask the eligibility worker for help to obtain verifications.
If verifications are not provided on time, the agency will deny the application or close the eligibility review.
If the agency cannot give 10-day notice for an adverse action, it must continue benefits to the following month. See Section 811-2 for exceptions to the advance notice requirement.
If the client provides verifications within 30 days after an application has been denied, or the month after the review is closed, the date the verifications are received becomes the new application date. The client does not have to complete a new application form; however, the new application date changes the date retroactive benefits can start.
If the client returns verifications more than 30 days after the application has been denied, or more than a month after the effective closure date for a review, the client will have to reapply.
Anytime that a due date falls on a Friday, Saturday, Sunday or state holiday, the client has until the close of business on the business day immediately following the due date to turn in verifications or make reported changes.
See Section 721 for more on eligibility reviews. For verifications needed when a change is reported, see Sec. 815